Support and information

After placing the order, each customer receives an invoice. You can choose the most convenient option for you to pay:

• cash-on-delivery payment;

• payment by credit or debit card;

• transfer via PayPal;

• bank transfer to the company account (specified in the invoice).

We offer delivery by Mail or other transport company which is convenient for the Buyer. Along with the order, we provide complete information about the transaction, as well as the invoice. The Buyer pays for the delivery. ​

If the goods were damaged during the transportation, the buyer is obliged to inform the representative of the transport company about this and draw up a damage report.

Purchase returns According to the Consumer Rights Protection Law, the Buyer has the right to return the goods within 14 days from the receipt of his order without giving reasons. However, the Buyer is obliged to inform the online shop about his decision to return the order. To do this, the Buyer need to write an email to our email address info@mycomposition.shop. All costs for the returning of the goods to the online shop are paid by the Buyer according to the tariffs of the transport company. ​

Important! The Buyer has the right to issue a return only for the goods that have not been in use, have the original packaging, and are not damaged. The Buyer must also provide all original documentation. ​

If the Buyer has justified claims regarding the quality of the received goods, he has the right to demand its replacement with a similar one or receive the amount paid on his bank card. Immediately upon receipt of the goods and checking its condition, we will transfer the full amount according to the specified bank details. ​

The Buyer has no ability  to return the goods made according to his individual sketches and adapted to his needs (size, shape, plot).

If the Buyer has complaints or claims regarding the received order, he must inform us about it by writing a letter to our email address. At the same time, we ask the Buyer to clearly and in detail indicate all identified deficiencies. We undertake to consider the complaint within 5 days, if necessary, analyze it and inform the Buyer about it. We try to resolve all disputes in a peaceful way, taking into account the wishes and criticism of the Buyer.

The online shop website contains cookies. These are small text files that are installed in the user's browser when viewing the pages of the site. These files are designed to collect and remember information about user activities in a safe and secure manner. What are cookies?

Their main task is to help the user get useful and interesting content for him. They store data about visited sites, taking into account statistics, the implementation of online services. These files are able to determine how often a user visits certain websites and web pages. What cookies do we use? ​

We use cookies to help users navigate the site, use secure pages and other site features (for example, store an added item in a shopping cart). We also have cookies involved in the secure checkout process, studying statistics (for example, which pages of the site users visit most often). This allows us to receive information that helps us to make our online store even more user-friendly. Protection of personal information

We undertake to use all data received from the user solely to fulfill the delivered order, as well as to contact the buyer. Only authorized employees of the company have access to such data. Information about personal data may be disclosed only in cases provided for by law, if it is necessary to protect the rights of others. ​

From this category, the website uses cookies required for Google analytics, with which we track visitor statistics.

_utma: Parameter for storing pageview statistics is not limited in time.

_utmb: Parameter for storing pageview statistics is not defined.

_utmc: Parameter for storing pageview statistics, cookies are automatically deleted after 30 minutes.

_utmz: Parameter for storing pageview statistics, cookies are automatically deleted when the browser is closed.

There are other categories of cookies that are not used on our website.

How to disable cookies?

The user can use the settings of his web browser to determine whether to allow the use of cookies on a particular website. More information about cookies and their use can be found in the documentation and instructions for using your browser.

The Provider undertakes to protect all personal user data at all times. The Provider will use personal data solely for the fulfillment of the order (sending information materials, offers, invoices) and other necessary communications. Only authorized persons of our company have access to the data. Under no circumstances will the user's data be transferred or shown to third parties. The website provider reserves the right to disclose information when disclosure is required by law or when it is necessary to protect the legal rights of others.

We use modern high-quality equipment for printing pictures. It is regularly calibrated to obtain the clearest and highest quality images. ​

In the production of picture frames, we use high quality wood. To prevent the material from looking “loose”, cloves are installed at each corner, allowing you to adjust its volume.