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Free Worldwide Delivery & Returns

MyComposition - Logo

The general terms and conditions of the online shop "MyCOMPOSITION" comply with the Consumer Protection Act (ZVPot-UPB1), the recommendations of the Chamber of Commerce and the international codes of e-commerce.
The K.V.S. d.o.o., Production, services, trade, Slovenija, Manžan 2C, SI-6000 Koper, registration number 6556868000, tax number SI88608646, TRR: SI56101000052892834, account opened with the bank: Intesa Sanpaolo Bank (hereinafter referred to as the seller), operating as an online store .

Support and information

How it works

Choose a picture

Step 1

Enter your shipping details

Step 2

Pay instantly

Step 3

Enjoy the picture

Step 4

If you have a specific vision in mind, we are happy to help you design a custom composition that satisfies your individual needs.

Get in touch

After placing the order, each customer receives an invoice. You can choose the most convenient option for you to pay:

  • cash-on-delivery payment;

  • payment by credit or debit card;

  • transfer via PayPal;

  • bank transfer to the company account (specified in the invoice).

Method of payment

We offer delivery by Mail or other transport company which is convenient for the Buyer. Along with the order, we provide complete information about the transaction, as well as the invoice. The Buyer pays for the delivery. ​

 

If the goods were damaged during the transportation, the buyer is obliged to inform the representative of the transport company about this and draw up a damage report.

Delivery

Purchase returns According to the Consumer Rights Protection Law, the Buyer has the right to return the goods within 14 days from the receipt of his order without giving reasons. However, the Buyer is obliged to inform the online shop about his decision to return the order. To do this, the Buyer need to write an email to our email address info@mycomposition.shop. All costs for the returning of the goods to the online shop are paid by the Buyer according to the tariffs of the transport company. ​

 

Important! The Buyer has the right to issue a return only for the goods that have not been in use, have the original packaging, and are not damaged. The Buyer must also provide all original documentation. ​

 

If the Buyer has justified claims regarding the quality of the received goods, he has the right to demand its replacement with a similar one or receive the amount paid on his bank card. Immediately upon receipt of the goods and checking its condition, we will transfer the full amount according to the specified bank details. ​

 

The Buyer has no ability  to return the goods made according to his individual sketches and adapted to his needs (size, shape, plot).

Purchase returns

If the Buyer has complaints or claims regarding the received order, he must inform us about it by writing a letter to our email address. At the same time, we ask the Buyer to clearly and in detail indicate all identified deficiencies. We undertake to consider the complaint within 5 days, if necessary, analyze it and inform the Buyer about it. We try to resolve all disputes in a peaceful way, taking into account the wishes and criticism of the Buyer.

Complaints and disputes

The online shop website contains cookies. These are small text files that are installed in the user's browser when viewing the pages of the site. These files are designed to collect and remember information about user activities in a safe and secure manner. What are cookies?

 

Their main task is to help the user get useful and interesting content for him. They store data about visited sites, taking into account statistics, the implementation of online services. These files are able to determine how often a user visits certain websites and web pages. What cookies do we use? ​

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